Customer Satisfaction Survey
Thank you for taking a moment to complete this brief Customer Satisfaction Survey. The following questions are based on your experience with Water Utility Management since April 1st, 2020. If you have not interacted with Customer Service, Field Employees, or had any Service Orders created/closed since April 1st, 2020, please indicate that by choosing the "N/A" option. If describing a complaint in water quality, please provide your service area or service location.

1.
Please rate your most recent experience with our Customer Service Department. (1 being Poor, 5 being Excellent.) *Space for additional feedback is available following this question, please include your service area/neighborhood.
 
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2.
Additional comments/ suggestions (Customer Service) :
 
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3.
Please rate your most recent experience with a Field Employee during a service order. (1 being Poor, 5 being Excellent.) *Space for additional feedback is available following this question, please include your service area/neighborhood.
 
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4.
Additional comments/ suggestions (Field Employees) :
 
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5.
Please rate your level of satisfaction with the water that WUM provides. (1 being Poor, 5 being Excellent.) *Space for additional feedback is available following this question, please include your service area/neighborhood.
 
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6.
Additional comments/ suggestions (Water Quality) :
 
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7.
Please rate your level of satisfaction with our Policies and Procedures. (1 being Poor, 5 being Excellent.) *Space for additional feedback is available following this question, please include your service area/neighborhood.
 
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8.
Additional comments/ suggestions (Policies and Procedures) :
 
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9.
*IF receiving Wastewater services through WUM* Please rate your level of satisfaction with our Wastewater services. (1 being Poor, 5 being Excellent.) *Space for additional feedback is available following this question, please include your service area/neighborhood.
 
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10.
Additional comments/ suggestions (Wastewater Services) :
 
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11.
May we contact you about your survey submission for further information? If 'YES', please provide primary contact details.
 
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