Customer Satisfaction Survey
Thank you for taking a moment to complete this brief Customer Satisfaction Survey. The following questions are based on your experience with Water Utility Management in 2020. If you have not interacted with Customer Service, Field Employees, or had any Service Orders created/closed as of January 1st, 2020, please indicate that by choosing the "N/A" option. If describing a complaint in water quality or wastewater services, please provide your service area or service location.

1.
Please rate your most recent experience with our Customer Service Department. (1 being Poor, 5 being Excellent.) *Space for additional feedback is available following this question.
 
Field is required
2.
Additional comments/ suggestions (Customer Service) :
 
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3.
Please rate your most recent experience with a Field Employee during a service order. (1 being Poor, 5 being Excellent.) *Space for additional feedback is available following this question.
 
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4.
Additional comments/ suggestions (Field Employees) :
 
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5.
Please rate your level of satisfaction with the water that WUM provides. (1 being Poor, 5 being Excellent.) *Space for additional feedback is available following this question.
 
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6.
Additional comments/ suggestions (Water Quality). Please include service area or address :
 
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7.
Please rate your level of satisfaction with our Policies and Procedures. (1 being Poor, 5 being Excellent.) *Space for additional feedback is available following this question.
 
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8.
Additional comments/ suggestions (Policies and Procedures) :
 
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9.
*IF receiving Wastewater services through WUM* Please rate your level of satisfaction with our Wastewater services. (1 being Poor, 5 being Excellent.) *Space for additional feedback is available following this question.
 
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10.
Additional comments/ suggestions (Wastewater Services). Please include your service area/neighborhood. :
 
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11.
If one of our employees went above and beyond to provide exceptional service, please describe the experience and provide the name of the employee who assisted you:
 
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12.
May we contact you about your survey submission for further information? If 'YES', please provide primary contact details.
 
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